Definitions and Terms

The glossary contains terms and abbreviations from the webpages.


Appointix is a web application to publish recurring events and to let participants make reservations online.

Participants can easily book and cancel events with a few clicks. No need to create an account. Every change is authenticated via e-mail. The app is currently available in german language only.
Visit the website
Abbreviation for Business Model Canvas

BMC is a visual planning tool for developing new or documenting existing business models.

The Business Model Canvas was initially proposed by Alexander Osterwalder in 2008.
Abbreviation for Business Process Model and Notation

BPMN is a standard for business process modeling that provides a graphical notation for specifying business processes.

The objective of BPMN is to provide a method, for both technical users and business users, that is intuitive to business users, yet able to represent complex process semantics.
Model, method, standards

A blockchain is a continuously growing list of records, called blocks, which are linked and secured using cryptography. Each block contains typically a hash pointer as a link to a previous block. By design, blockchains are inherently resistant to modification of the data.

The first distributed blockchain was conceptualised by Satoshi Nakamoto in 2008 and implemented the following year as a core component of the digital currency bitcoin.
Standards, data, security,innovation
Blue Ocean Strategy

A strategy to build business models in areas of uncontested market space (blue oceans) with a strong focus on user needs.

The strategy describes four principles to address how a organization can create blue oceans. - create uncontested market space by reconstructing market boundaries - focusing on the big picture - reaching beyond existing demand - getting the strategic sequence right
Innovation, method
Abbreviation for Commercial off-the-shelf

COTS products or services are available in the commercial marketplace and can be used out of the box. e.g. standard software.

In practice the COTS product must be configured to achieve the needs of the business and integrated to existing organisational systems. Extending the functionality of COTS products via custom development is also an option, however this decision should be carefully considered due to the long term support and maintenance implications.
Abbreviation for Corporate Social Responsibility

CSR policy functions as a self-regulatory mechanism whereby a business monitors and ensures its active compliance with the spirit of the law, ethical standards and norms.

CSR strategies encourage the company to make a positive impact on the environment and stakeholders including consumers, employees, investors and communities.
Collaboration, change
Abbreviation for Completely Automated Public Turing test to tell Computers and Humans Apart

Captcha is a type of challenge-response test used in computing to determine whether or not the user is human


Crowdsourcing is a support concept in which individuals or organizations obtain goods and services, including ideas and finances, from a large, relatively open and often rapidly-evolving group of internet users.

Collaboration, innovation
Abbreviation for Darwin Information Typing Architecture

DITA is an XML-based open standard for structuring, developing, managing, and publishing content.

DITA has gained widespread adoption in the technical documentation world. It organizes content in a set of elements (topics, tasks, ...) allows reuse of content and generation of filtered documents in various formats. Using DITA saves time and improves document quality.
Standards, data, method
Design Thinking

Design Thinking is an approach for solving complex problems. It is used to innovate products, services and business models.

The method includes user participation, diverse teams, prototyping and testing in early project stages.
Innovation, method, complexity
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DocBook is a XML based semantic markup language for technical documentation.

It was originally intended for writing technical documents but it can be used for any other sort of documentation. The DocBook standard is a open standard.
Empathic design

The foundation of empathic design is observation and the goal to identify latent customer needs in order to create products that the customers don't even know they desire, or, in some cases, solutions that customers have difficulty envisioning due to lack of familiarity with the possibilities offered by new technologies or because they are locked in an old mindset.

Abbreviation for Failure Mode and Effects Analysis

FMEA is an inductive reasoning (forward logic) single point of failure analysis and is a core task in reliability engineering, safety engineering and quality engineering.

FMEA was developed in the late 1950s to study problems that might arise from malfunctions of military systems. An FMEA is often the first step of a system reliability study.
Abbreviation for Hyper Text Transport Protocol revision 2

HTTP/2 is a major revision of the HTTP network protocol.

The goal of the http/2 implementation is a decreased latency to improve page load speed in web browsers
Data, standards
Abbreviation for Internet of Things

The Internet of things is the network of physical devices, vehicles, home appliances and other items embedded with electronics, software, sensors, actuators, and network connectivity which enables these objects to connect and exchange data.


Markdown is a lightweight markup language with plain text formatting syntax.

It is easy to read and write by humans in any text editor. It is designed so that it can be converted to HTML, PDF and many other formats.
Standards, data
Multivariate statistics

Multivariate statistics is a subdivision of statistics encompassing the simultaneous observation and analysis of more than one outcome variable.

Abbreviation for North American Industry Classification System

The North American Industry Classification System (NAICS) is the standard used by Federal statistical agencies in classifying business establishments for the purpose of collecting, analyzing, and publishing statistical data related to the U.S. business economy.

The current Version is NAICS2017.
Standards, data

System dynamics (SD) is an approach to understanding the nonlinear behaviour of complex systems over time using stocks, flows, internal feedback loops, table functions and time delays.

The basis of the method is the recognition that the structure of any system, the many circular, interlocking, sometimes time-delayed relationships among its components, is often just as important in determining its behavior as the individual components themselves. System dynamics was created during the mid-1950s by Jay Forrester of the MIT.
Complexity, method

In computing, a web application or web app is a client–server software application in which the client (or user interface) runs in a web browser. In contrast to native desktop applications they neither rely on a certain operating system nor need to be installed on the desktop.